Refund Policy

This Refund Policy is part of the Hi5 Success Terms of Service and applies to every purchase from Hi5 Biz Solutions LLC, doing business as Hi5 Success, including monthly and yearly memberships, communities, courses, live programs, bonuses and digital products. Please read it before you buy.

1. All sales are final

Because you get immediate access to digital content, member-only resources and live programs when you join, all purchases are final and non-refundable. This includes:

• Monthly and yearly memberships, including the first payment and every renewal.
• Partial billing periods and unused time after you cancel.
• Live programs and cohorts, such as the 90-Day Real Estate OS Live Bootcamp, whether or not you attend the live sessions.
• Bonuses included with a plan, such as the Real Estate Snapshot for GoHighLevel, and discounts on add-ons.
• Downloads, plugins, prompts, templates and snapshots, once access is given.

2. Canceling your membership

• You may cancel any time by emailing community@hi5success.com, or through your account if that option is available.
• Cancel before your next renewal date to avoid the next charge. Canceling stops future charges only. It does not refund past payments.
• Your access continues until the end of the period you already paid for, then ends.
• Yearly memberships are paid for the full year and are not prorated or refunded if you cancel early.
• If your plan includes a price lock, canceling ends it. If you rejoin later, the current price applies.

3. What is not a reason for a refund

• Not using the membership, not logging in, or not attending live sessions.
• Changes to live session dates, times, hosts or topics. We will reschedule or provide a recording or substitute content.
• Changes, updates or removal of lessons, tools, plugins or bonuses as the program evolves.
• Not getting a particular result. We do not guarantee results (see Section 13 of our Terms).
• Problems with third-party tools or subscriptions, such as GoHighLevel or Claude, including their pricing, features or outages.
• Removal from the community for breaking our Terms or community rules.

4. Billing errors

If you were charged in error, for example a duplicate charge or a renewal charged after you canceled on time, email community@hi5success.com within 30 days of the charge. We will review it and refund the amount charged in error.

5. Third-party purchases

Purchases you make directly with other companies, including GoHighLevel subscriptions or upgrades, are governed by those companies' own refund policies. We cannot refund or change them.

6. Chargebacks

Please contact us before disputing a charge with your bank or card company. If you file a chargeback or payment dispute after receiving access, we may suspend or end your access immediately and contest the dispute with records of your purchase, your account activity and your agreement to our Terms and this policy.

7. Questions before you buy

Not sure which plan is right for you? Email community@hi5success.com before you purchase and our team will help.

8. Contact

• Billing and cancellations: community@hi5success.com
• Hi5 Biz Solutions LLC, doing business as Hi5 Success, Fort Bend County, Texas